Privacy Policy

Information We Collect

When you visit our website, create an account or play our games, we gather several categories of information. This includes personal details such as your name, date of birth, residential address, email address, telephone number and payment information. We also collect identification documents required for age and identity verification as part of our responsible gambling and anti-money laundering procedures.

In addition to the data you provide directly, we automatically collect technical information including your IP address, browser type and version, device operating system, pages visited, time spent on the site and referral sources. We may also receive information about you from trusted third parties such as payment processors and identity verification partners when required by law or to complete a transaction.

How We Use Your Information

Your personal data is used to create and manage your gaming account, process deposits and withdrawals, provide customer support, and ensure the smooth operation of our games and services. We also use the information to personalise your experience, detect and prevent fraud, meet our legal and regulatory responsibilities, and where you have given consent, to send you promotional offers and updates about new games and bonuses.

All processing activities are carried out on the basis of legitimate business interests, contractual necessity, legal obligations or your explicit consent. We do not make decisions based solely on automated processing that would produce legal effects or similarly significant consequences for you.

Sharing and Disclosure of Data

We may share your personal information with carefully selected service providers who assist us in operating the website, processing payments, conducting identity checks, providing customer support, and analysing website usage. These partners are contractually obliged to keep your data secure and to use it only for the purposes we specify.

We may also disclose information where required by law, regulation or court order, including to the UK Gambling Commission or other relevant authorities for licensing, compliance and anti-money laundering purposes. In the unlikely event of a business sale or merger, your data may be transferred as part of the transaction, with appropriate safeguards in place.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, maintain your session and improve site performance. Some cookies are essential for the website to function correctly, while others help us understand how visitors interact with our content so we can enhance the player experience.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your ability to use some features of the site. We also work with selected analytics and marketing partners who may set cookies on our behalf.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive information, secure servers, regular security assessments and strict access controls for staff who need to process your data.

While we strive to protect your information, no system can guarantee complete security. You are responsible for keeping your account password and login details confidential.

Your Rights

Under applicable data protection law you have several important rights. These include the right to access the personal data we hold about you, to request correction of inaccurate information, to ask for deletion of your data in certain circumstances, and to object to or restrict particular types of processing. You may also withdraw any consent you have previously given.

To exercise these rights, please contact our customer support team. We will respond to your request within one month, or sooner where possible. In some cases we may need to ask for additional information to verify your identity before proceeding.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This typically means we will keep account and transaction records for at least six years after your account is closed to meet regulatory record-keeping obligations. After this period, we securely delete or anonymise your data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we collect, use and protect your information.

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact our support team through the website.